Support

Welcome to the TuneUp Support Forum. TuneUp employees check this periodically from 10am to 6pm PST M-F. Not all questions/issues can be dealt with on the Forum. For many issues (activaction codes, crashes, complex cleaning), we recommend sending an email to the TuneUp Support Team using this form and a friendly support manager will get back to you.

  1. Known Issues Last Post

    Check here for bugs we already know about, when we anticipate having them fixed, and links to known workarounds.

    1. USER ENVIRONMENT

      Known Issues with Hardware, Operating Systems, iTunes, Music File Format, Storage Configuration, etc.

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      • Threads: 23
      • Posts: 23

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    2. USER ACCOUNT

      Known Issues with Registering & Logging In to TuneUp Companion

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      • Threads: 1
      • Posts: 1

      Last Post:

      Exclamation [OPEN]: PC: TuneUp App doesn't proceed past Registration on... Go to last post

      by rzaidi

      07-10-2008 02:57 PM

    3. Clean

      Known Issues with TuneUp Companion's 'Cleaning' feature

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      • Threads: 17
      • Posts: 17

      Last Post:

      Exclamation [CRITICAL]: Saving files on external drives can crash TuneUp if... Go to last post

      by rzaidi

      10-10-2009 01:16 PM

    4. Undo

      Known Issues with TuneUp's 'Undo' sub-feature

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      • Threads: 2
      • Posts: 2

      Last Post:

      [FIXED]: Mac: Undo doesn't work if you let iTunes manage your... Go to last post

      by rzaidi

      11-25-2008 04:19 PM

    5. Analyze

      Known Issues with 'TuneUp's 'Clean' sub-feature, 'Analyse'

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      • Threads: 3
      • Posts: 3

      Last Post:

      [OPEN]: Mac: Analyze doesn't create new Playlist each time run... Go to last post

      by rzaidi

      07-13-2009 10:42 AM

    6. Cover Art

      Known Issues with TuneUp Companion's 'Cover Art' feature

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      • Threads: 3
      • Posts: 3

      Last Post:

      [FIXED]: Cover Art shows albums that can't be saved -... Go to last post

      by rzaidi

      07-09-2009 08:53 AM

    7. Tuniverse

      Known Issues with TuneUp's 'Tuniverse' feature

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      • Threads: 2
      • Posts: 2

      Last Post:

      [OPEN]: Twitter feed doesn't work on current Mac Tiger V1.52 Go to last post

      by rzaidi

      08-20-2009 10:57 PM

    8. Concerts

      Known Issues with TuneUp's 'Concerts' feature

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      • Threads: 4
      • Posts: 4

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    9. Updating

      Known Issues with updating TuneUp

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      • Threads: 2
      • Posts: 2

      Last Post:

      Mac: Updater doesn't show progress bar in V1.07 Go to last post

      by rzaidi

      06-04-2009 12:04 AM

    10. Preferences

      Known Issues with TuneUp Preferences

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      • Threads: 1
      • Posts: 1

      Last Post:

      [FIXED]: Can't turn off "Try to eliminate compilations"... Go to last post

      by rzaidi

      05-26-2009 12:33 PM

  2. Essential Procedures Last Post

    Check here for detailed step-by-step fixes and common procedures.

    1. [ PC ] : Step-by-step Instructions

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      • Threads: 10
      • Posts: 10

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    2. {Mac} : Step-by-step Instructions

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      • Threads: 5
      • Posts: 5

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    3. How-to

      Simple How-tos for some hidden features in TuneUp

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      • Threads: 9
      • Posts: 10

      Last Post:

      Utilize your one-time license transfer Go to last post

      by npivnick

      10-06-2009 10:13 AM

  3. TuneUp Questions Last Post

    For support with TuneUp (TuneUp employees will not respond to every post made here!)

    1. [ PC ] : Environment

      Inquiries regarding Installing TuneUp, Hardware, Operating Systems, iTunes, Music File Format, Storage Configuration, etc.

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      Forum Statistics:

      • Threads: 103
      • Posts: 442

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    2. {Mac} : Environment

      Inquiries regarding Hardware, Operating Systems, iTunes, TuneUp Preferences, Music File Format, Storage Configuration, etc.

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      • Threads: 68
      • Posts: 319

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    3. [ PC ] : Getting Started

      Inquiries regarding Installing, Registering & Logging In to TuneUp Companion

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      • Threads: 52
      • Posts: 192

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    4. {Mac} : Getting Started

      Inquiries regarding Installing, Registering & Logging In to TuneUp Companion

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      • Threads: 20
      • Posts: 101

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    5. [ PC ] : Upgrading

      Inquiries regarding Purchasing & Activating TuneUp Gold Edition

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      • Threads: 57
      • Posts: 195

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    6. {Mac} : Upgrading

      Inquiries regarding Purchasing & Activating TuneUp Gold Edition

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      • Threads: 17
      • Posts: 81

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    7. [ PC ] : Cleaning

      Inquiries regarding TuneUp Companion's 'Cleaning' feature (as well as Analyze and Undo)

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      • Threads: 167
      • Posts: 826

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    8. {Mac} : Cleaning

      Inquiries regarding TuneUp Companion's 'Cleaning' feature (as well as Analyze and Undo)

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      • Threads: 87
      • Posts: 367

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    9. [ PC ] : Cover Art

      Inquiries regarding TuneUp's 'Cover Art' feature

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      • Threads: 42
      • Posts: 196

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    10. {Mac} : Cover Art

      Inquiries regarding TuneUp Companion's 'Cover Art' feature

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      • Threads: 13
      • Posts: 52

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    11. [ PC ] : Exploring

      Inquiries regarding TuneUp's 'Now Playing' & 'Concerts' features

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      • Threads: 8
      • Posts: 33

      Last Post:

      [Now Playing]: Now Playing Bio Go to last post

      by rzaidi

      11-24-2009 11:17 AM

    12. {Mac} : Exploring

      Inquiries regarding TuneUp's 'Now Playing' & 'Concerts' features

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      • Threads: 2
      • Posts: 3

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      [Now Playing]: Video sound plays over song Go to last post

      by rzaidi

      10-19-2008 12:36 PM

  4. The Lounge Last Post

    Release Notes, Suggestions/Requests and general exchanges between the TuneUpster community of music-lovers.

    1. [ PC ] : Suggestions & Requests

      Discuss future implementations of TuneUp Software & the TuneUpian Community.

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      Forum Statistics:

      • Threads: 147
      • Posts: 555

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    2. {Mac} : Suggestions & Requests

      Discuss future implementations of TuneUp Software & the TuneUpian Community.

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      Forum Statistics:

      • Threads: 60
      • Posts: 163

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    3. Music & Collecting

      Discuss all things music whether new or old, performed live or recorded, digital or analog.

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      • Threads: 15
      • Posts: 55

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    4. [ PC ] : iTunes

      Discuss Tips & Tricks for working with iTunes, the first media player to host the TuneUp Companion plug-in.

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      • Threads: 13
      • Posts: 38

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    5. {Mac} : iTunes

      Discuss Tips & Tricks for working with iTunes, the first media player to host the TuneUp Companion plug-in.

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      Forum Statistics:

      • Threads: 2
      • Posts: 11

      Last Post:

      [Other]: Question: Cleaned by TuneUp Go to last post

      by rzaidi

      11-13-2009 02:57 PM

    6. Release Notes

      Hover over the top left corner of TuneUp to see the Client (a number) and UI (a word) version of what you're currently running (no way to see the server version but you're all running the latest)

      Sub-Forums:

      1. PC Client
      2. Mac Client
      3. User Interface
      4. Server
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